Imagine a retail giant struggling with outdated technology, where employees juggle multiple devices just to process a single order. That was the reality for Amart, until they made a bold move to revolutionize their operations. But here's where it gets interesting: by partnering with Samsung, Amart didn’t just upgrade their devices—they transformed their entire workflow, sparking a debate about the true cost of clinging to legacy systems.
Amart, a retail powerhouse, recently overhauled its in-store and warehouse technology by deploying Samsung’s Rugged Series devices. This strategic shift replaced an aging and fragmented fleet of gadgets that had been dragging down efficiency and productivity. The move wasn’t just about swapping out old hardware—it was about reimagining how retail and warehouse teams operate.
According to Shawn Kwon, VP of Integrated B2B at Samsung Electronics Australia, Amart’s previous setup was a recipe for inefficiency. And this is the part most people miss: the sheer complexity of managing multiple devices for different tasks—one for order processing, another for payments—created bottlenecks that frustrated both staff and customers. Kwon told RetailBiz, “Before Samsung, Amart’s outdated devices were a major hurdle, causing significant operational delays and workflow chaos.”
The challenges didn’t stop there. Tablets lacked built-in scanning capabilities, responded sluggishly, and often couldn’t last a full shift. In warehouses, unreliable devices turned scan-intensive tasks into a nightmare, forcing employees to spend hours manually verifying inventory. Here’s the controversial part: some might argue that investing in new technology is too costly, but Amart’s story proves that the cost of inaction can be far greater.
Enter the Galaxy Tab Active4 Pro and Galaxy XCover6 Pro. With these rugged devices, Amart consolidated scanning, payments, and product lookups into a single tool, streamlining operations across stores and warehouses. Kwon explained, “Samsung’s Rugged Series devices didn’t just replace old hardware—they redefined how Amart’s teams work, blending efficiency with customer service excellence.”
The results? Faster checkout speeds, improved inventory accuracy, and shorter audit times. Tasks that once took hours, like inventory checks, were drastically reduced. Staff could now build virtual shopping baskets, check stock in real time, and assist customers without being tethered to a desk. But here’s the real question: could this level of transformation be replicated in other industries, or is retail uniquely positioned to benefit from such tech upgrades?
Behind the scenes, Scandit and Quest played a pivotal role by integrating scanning and payment capabilities into the devices, turning them into multifunctional powerhouses. Kwon noted, “These partnerships were key to creating tools that not only boost efficiency but also elevate the customer experience.”
The financial benefits were equally impressive. By consolidating hardware, Amart slashed device, maintenance, and training costs. Kwon added, “Training became a breeze because staff only needed to master one device and interface. It’s a win-win for both the bottom line and employee morale.”
Samsung’s rugged devices also shone with features like long-lasting, swappable batteries, durable designs, and enhanced performance—critical for supporting full-day shifts and minimizing downtime in both retail and warehouse settings.
Now, here’s where we want to hear from you: Do you think the upfront cost of upgrading technology is worth the long-term gains, or is it a risk not every business can afford? Share your thoughts in the comments—let’s spark a conversation about the future of retail technology!
